FAQ

ORDER

Making sure you have everything you need to feel confident in your purchase.

How do I track my order?

Simply click on our chat button, and we’ll help you track your order right away!

Can I change my order after placing it?

Once an order is placed, we start processing it right away. But if you need a quick change, contact us ASAP, and we’ll do our best to help!

Can I cancel my order?

If we haven’t shipped it yet, yes! Reach out via our chat button to see if cancellation is possible.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, and Apple Pay for quick, secure checkout.

I forgot to use my discount code. Can I add it after checkout?

Unfortunately, discount codes can’t be applied after checkout. Keep an eye on future deals, though—there’s always something coming up!

Shipping & Returns

Hassle-free shipping and returns to keep you and your pet happy!

How long does shipping take?

We dispatch most orders within 5-10 working days, as we keep a large stock but also source some products from Germany.

How much does shipping cost?

Shipping is free on all orders within the UK—no minimum spend required!

Can I return an item if it doesn’t suit my pet?

Absolutely! Just return it within 30 days, unused and in original packaging.

How do I start a return?

Simply contact us via the chat button, and we’ll guide you through the return process step-by-step.

What if my item arrives damaged?

We’re sorry if this happens! Please reach out with a photo within 7 days of receiving the item, and we’ll get it sorted quickly.

Products & Sizing

Thoughtfully designed for your pet’s comfort and well-being.

How do I pick the right size for my pet?

Check the size chart on the product page. Measure your pet’s neck, chest, and length to find the best fit, or ask us if you need help!

Are the products eco-friendly?

Yes, they are! All of the products are sustainably sourced to reduce our environmental pawprint.

Where are the products made?

There are made in Germany by MiaCare Cane, a renowned name in pet care, and we’re proud to be their official partners.

Can I find breed-specific items on Pawshe?

Yes! From clothing sizes to bedding, we offer options for a variety of breeds. Reach out if you need any suggestions.

How do I clean pet accessories like beds and wearables?

Most of the products are machine washable or have easy-care instructions. Check the product page for specific details, or ask us for tips.

Beds

EAT